Terms of Service

1. Acceptance of Terms

By accessing or using Innmail ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not access or use the Service.

2. Description of Service

Innmail provides cold correspondence automation, AI writing persona calibration, sequence scheduling, and deliverability monitoring through direct user-authenticated Gmail accounts and Google Workspace APIs.

3. Acceptable Use Policy & Anti-Spam Guidelines

Innmail is designed for targeted, contextual, high-value B2B correspondence. You agree not to use the Service to:

• Send unsolicited bulk commercial email in violation of the CAN-SPAM Act, GDPR, CASL, or other applicable communications legislation.
• Impersonate any person or entity or misrepresent your affiliation with any organization.
• Distribute malware, phishing materials, fraudulent offers, or deceptive content.
• Attempt to circumvent Google rate limits, abuse filters, or platform quotas through secondary unauthorized mechanisms.

4. Third-Party Services (Google Workspace & Gmail)

Our Service uses Google Sign-In to identify you and, with your permission, to access your Gmail over standard SMTP and IMAP. Mailboxes at other providers connect with an App Password you create. Your use of Google features is governed by the Google Terms of Service and Privacy Policies. Innmail is not affiliated with or endorsed by Google LLC. You are solely responsible for ensuring your outreach volume complies with Google Workspace sending policies.

5. Disclaimer of Warranties & Limitation of Liability

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied. Innmail does not guarantee specific open rates, reply rates, or deliverability scores, as email receipt depends on third-party spam filters, domain reputations, and recipient mail servers.